Lost, Damaged, or Missing Package?

If you are unable to locate a package that is marked “delivered,” we understand your concern and are here to assist you. Before proceeding with filing a claim, please follow these steps:

• Conduct a thorough search: Check all exterior doors and potential delivery locations such as the porch, back patio, and garage. Make sure to search areas away from potential weather hazards where the package might have been placed.
• Inquire with others: Check with anyone who might have received the package on your behalf or have information about its delivery.
• Look for carrier notes: Sometimes, carriers leave notes on the door or nearby to indicate package delivery attempts or alternative locations.
• Review shipping confirmation: Double-check your shipping confirmation email to ensure the delivery address and details are accurate.
• Apartment dwellers: If you live in an apartment, contact your front desk attendant, building security, or mailroom to inquire about the package.

If you have confirmed that the package is indeed lost or if it arrived damaged with items missing, please follow these steps:

1. Document the condition: Take pictures of the package and its contents as evidence of its condition upon arrival.
2. Keep packing slips and labels: Preserve all enclosed packing slips and return labels for potential investigation purposes.

Remember, you have a 30-day window from the date the carrier marked your package as “delivered” to contact us for initiating an investigation. In some cases, the carrier may also conduct an investigation on your behalf.

Please respond promptly to any communications from us or the carrier to expedite the resolution process. For more detailed information, refer to our terms and conditions.

We are here to assist you throughout this process. If you need further support, click on the “support” bubble located at the bottom right corner to chat with a customer care agent, or visit our Contact Us page.

Your satisfaction is essential to us, and we will do our best to resolve any issues you may encounter.